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How we protect your account and your data

When you open an account with us, you're entering into a clear set of terms that cover your access to the lobby, your payment methods, and how we…

Account security verified at loginPayment data encrypted end-to-endWithdrawal verification in place
2d 38 How we protect your account and your data
HELP & CONTACT

Reach our support team

If you have a question about your account, a deposit that hasn't cleared, or your data, you can reach our support team through multiple channels.

Live chat Open the chat widget in the lobby or in your account settings. We respond during 09:00–21:00 WIB daily. Select 'Account' or 'Legal' from the topic menu to reach the right team.
Email support Send your query to [email protected]. Include your account username and a clear description of your issue. We reply within 24 hours on weekdays.
Account settings Log in, go to Settings > Legal & Privacy, and submit a formal request. You'll receive a ticket number and can track status in your inbox.
DATA & SECURITY

How we handle your information

Your account data — name, email, deposit and withdrawal history, device information — is encrypted and stored on secure servers.

Encryption standard

All deposits and withdrawals use SSL 256-bit encryption. Your payment method token is unique to your account and cannot be used elsewhere.

Data retention

Transaction records are kept for seven years for regulatory compliance. Personal account data is deleted 30 days after account closure unless a dispute is open.

Third-party access

We share your data only with payment processors (DANA, OVO, GoPay, QRIS operators) to clear deposits and withdrawals. No marketing use without your consent.

Cookie policy

We use essential cookies for login and session management. Analytics cookies track your lobby behaviour to improve game load times and payment flow. You can disable non-essential cookies in account settings.

Account security

Your password is hashed using bcrypt. We recommend enabling two-factor authentication via email. Suspicious login attempts are logged and you're notified immediately.

Request your data

Go to Settings > Legal & Privacy > Export My Data. We compile and send your complete account file (deposits, withdrawals, game history) within 7 days.

Legal questions answered

Real questions from real players about how your account works, what we keep, and where to go if something doesn't add up.

Submit a closure request in Settings > Account > Close Account. Any remaining balance is returned to your original deposit method within 48 hours. Your transaction history is archived for seven years; personal data is deleted 30 days after closure unless a dispute is active.

Yes. Log in, go to Wallet > Payment Methods, and add a new DANA, OVO, GoPay or QRIS account. Your old method is removed immediately; all future deposits go to the new one. Withdrawals always go back to the method you used for deposit.

We verify your identity using your registered name, email, and phone number. If you deposit over Rp 5,000,000 in a single month, we may request additional documents (ID copy, address proof). This takes 2–4 hours; your account stays active while we review.

We retain all transaction records for seven years. This covers audit trails, dispute resolution, and regulatory requirements. You can download your full transaction history from your account settings at any time.

Yes. Go to Settings > Legal & Privacy > Export My Data. We compile your complete file — deposits, withdrawals, game history, login times, device info — and send it within 7 days as a downloadable file.

Contact support immediately via live chat (09:00–21:00 WIB) or email [email protected]. We log all access attempts. If you suspect unauthorized withdrawal, we freeze your account pending investigation and restore funds if fraud is confirmed.

No. We share payment information only with DANA, OVO, GoPay and QRIS operators to process your deposits and withdrawals. We never share your email, phone or identity with marketing partners or affiliate networks.