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Your Privacy Is How We Build Trust

When you open an account with 2d 38, your personal information — from your phone number and payment details to your deposit history — stays protected by encryption…

Encrypted account accessDANA, OVO, GoPay, QRIS securedClear retention timeline
2d 38 Your Privacy Is How We Build Trust
GET IN TOUCH

Privacy Questions? Reach Our Team

Your privacy concerns matter. We answer data requests and account-access questions through multiple channels every day. Our team in Yogyakarta keeps response times under 24 hours for all privacy-related inquiries.

Email Support Send a privacy question or data-access request to [email protected]. Include your account ID or registered email so we verify your identity quickly and locate your records.
Live Chat Open the chat widget in the bottom-right corner of your account dashboard between 08:00–22:00 Jakarta time daily. Our team answers privacy and data-access questions in real time.
Account Settings Visit Settings → Privacy in your 2d 38 dashboard to view what data we hold, adjust cookie preferences, or download your account file in one click.
HOW WE SAFEGUARD

Data Security and Your Control

We encrypt all traffic between your device and our servers using industry-standard TLS. Your payment details — card numbers, DANA wallet IDs, OVO phone numbers, GoPay and QRIS references — are tokenised…

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS, plus login sessions, travel over TLS 1.2 or higher. Your account password is salted and hashed; we never store it in plain text.

Fraud Detection

Withdrawal requests trigger verification checks — we match your registered payment method and confirm identity via email or SMS before releasing funds. Unusual login locations trigger a security alert.

Data Retention

We keep deposit and withdrawal records for 24 months to settle disputes and comply with local reporting rules. Session logs for live tables like Dragon Tiger or Secrets of Cleopatra expire after 90 days.

Third-Party Access

We share your data only with payment processors (DANA, OVO, GoPay, QRIS partners), fraud-detection vendors, and where local law requires. No data is sold or rented.

Your Rights

You can request a full copy of your data, ask us to correct inaccurate details, or demand erasure within 30 days. Email [email protected] with 'Data Subject Request' in the subject line.

Cookie Control

Login to Account → Settings → Cookies. You can disable non-essential cookies anytime; only login and fraud-prevention cookies remain active for security.

Privacy Policy Questions Answered

When you request account closure, we mark your profile as deleted and erase personally identifiable details within 30 days. Transaction history for DANA, OVO, GoPay and QRIS deposits is retained for 24 months to comply with audits, but is not linked to your name or account.

No. Game providers like Pragmatic or Evolution receive only your session ID and bet results — never your name, email, payment method, or DANA/OVO/GoPay/QRIS details. Payment processing stays inside 2d 38.

Your payment details are tokenised immediately upon entry and encrypted before transmission. We never store full card or wallet credentials. DANA, OVO, GoPay and QRIS partners verify each transaction on their side, and we confirm receipt via encrypted confirmation email.

Yes. Log into your account, go to Settings → Privacy → Download My Data. We compile a file containing your profile, deposit/withdrawal history, game sessions and support tickets, ready within 24 hours.

We use session cookies to keep you logged in and analytics cookies to track page performance. Go to Settings → Cookies to disable analytics; session and security cookies remain active. You can also disable cookies in your browser settings directly.

Session logs for live games like Sic Bo, Dragon Tiger or Baccarat are stored for 90 days to settle disputes and payout queries. After 90 days, logs are deleted but your transaction summary stays for 24 months for audit purposes.

Contact [email protected] immediately or use live chat between 08:00–22:00 Jakarta time. We lock your account within minutes, review login history, and if fraud is confirmed, reverse the transaction and refund your balance to your registered DANA, OVO, GoPay or QRIS method.